Policies
POLICIES
RETURN/EXCHANGES POLICY
Returns are allowed for new, unused items in their original packaging within 14 days of receiving in-store orders or the date of delivery for online orders. This applies only for exchanges or store credit. Items should be returned in their initial, unused state with the manufacturer's packaging intact. Ensure items are properly packaged as a restocking fee may apply if they aren't received in good condition. All shipping costs, including return shipment, are the customer's responsibility and are non-refundable.
Items on sale and furniture are final sale and cannot be returned or exchanged. They are sold as-is. Note that sale items on our website are final and ineligible for refunds or store credit. Furniture and Lighting pieces are unique and cannot be returned or exchanged; related delivery costs aren't refundable.
Exchanges will have extra shipping fees. No returns are accepted beyond the 14-day period from the order's receipt or online delivery date.
If you receive damaged or incorrect items, we'll assess and replace them on an individual basis. Retain all items and their packaging, as we'll need photos for our review. Report any damages within 2 weeks of the package being marked as delivered.
CANCELATION POLICY
You have a window of 48 hours from the time of purchase to cancel your order, provided it hasn't been dispatched. Please note that a 10% restocking fee applies to all cancellations. To proceed with a cancellation, reach out to us at support@homelesspenthouse.com
If your items arrive damaged, promptly photograph the damaged item/s and all associated packaging, including the box or parcel. Immediately send these photos to support@homelesspenthouse.com Ensure you retain the entire package and its contents, as postal couriers might need them for inspection.
TERMS & CONDITIONS
All accessories available on our website are designed exclusively for tobacco use. Please use them only for their intended purpose. If you plan to use our items in any illegal manner, refrain from buying them.
Certain smoking tools can only be bought by individuals who meet the legal age requirements as per federal, state, and local regulations. By browsing or buying these tools, you confirm that you are legally eligible.
There are some locations to which specific smoking tools cannot be delivered.
While we strive for accuracy in our product descriptions, Homeless Penthouse cannot guarantee that all product information or website content is up-to-date, comprehensive, or precise.
Privacy Policy
Privacy Policy for HOMELESS PENTHOUSE
1. Introduction
HOMELESS PENTHOUSE ("we," "us," or "our") operates the website located at https://homelesspenthouse.com (the "Site"). This Privacy Policy outlines the types of personal information we collect from users of the Site, how we use and protect that information, and your rights regarding our collection, use, and disclosure of your personal information.
2. Information Collection
We collect information from you in various ways when you interact with our Site, including when you:
- Register an account: We collect your name, email address, username, and password.
- Purchase artwork: We collect your contact information, payment information, and shipping details.
- Subscribe to our newsletter: We collect your email address.
- Contact us: We collect your name, email address, and any information you provide in your messages to us.
We also automatically collect certain information through cookies and other tracking technologies about your use of our Site, such as your IP address, browser type, device type, operating system, and browsing behavior.
3. Use of Information
We use your information for the following purposes:
- To operate, maintain, and improve our Site.
- To process transactions and fulfill orders.
- To send you promotional materials, newsletters, and other communications if you have opted in to receive them.
- To respond to your inquiries and provide customer support.
- To analyze Site usage and trends to better understand our users and improve our services.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and email marketing.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Data Security
We implement reasonable security measures to protect against the loss, misuse, and alteration of the personal information under our control. However, no security system is impenetrable, and we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.
6. Your Rights
You have the right to access, correct, or delete your personal information held by us. You may also opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this policy and post the updated policy on our Site. We encourage you to review this Privacy Policy regularly for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at:
HOMELESS PENTHOUSE 55 Meadow Street, Brooklyn, NY 11206
Email: support@homelesspenthouse.com Phone: +1 (917) 684-3339
By using our Site, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.